Neurova AI · Legal
The rules for buying our guides: what you get, how delivery works, your rights and your licence.
These terms apply to every guide bought from Neurova AI through neurova-ai.com/guides. The seller is:
A guide is digital content: a PDF of about 20 pages, a prompt library (PDF and plain text) and a checklist with a one-page cheat sheet. A pack is a set of editions sold together. The Business Fast-Track, all access pack also includes every future edition of Guides 1 to 3 that we publish. We don't promise how many future editions there will be, or when they will appear.
The guides teach methods and use clearly labelled fictional businesses as worked examples. They are not legal, tax, medical or financial advice. They name third-party tools, which can change after a guide's last-tested date.
Prices are shown on each guide's page and at checkout. For consumers they include VAT. Businesses elsewhere in the EU that enter a valid VAT number at checkout are charged without Dutch VAT under the reverse-charge rules. Buyers outside the euro area may see a converted price at checkout; the amount shown there is the amount you pay.
We don't sell to customers in the United Kingdom or the Isle of Man at the moment. If an order from either gets through, we refund it in full and the downloads are switched off.
Payment is handled by Stripe on its own hosted checkout page. We never see or store your card or bank details. Every order gets a receipt and an invoice PDF from Stripe. Discount codes, where we offer them, are entered at checkout and can't be combined unless we say so.
The contract is formed when your payment is confirmed.
Your files are available as soon as payment is confirmed: on the confirmation page, and through a library link we email to the address you gave at checkout. Library links work for 30 days. You can ask for a fresh one at any time on the library page.
Download links on the library page last a few minutes each. You can download each file 5 times per order. If you need more, email us.
As a consumer in the EU you normally have 14 days to withdraw from an online purchase without giving a reason. For digital content that is not supplied on a physical medium, that right ends once we start supplying it, provided you asked us to start straight away and acknowledged that you would lose the right (Article 16(m) of Directive 2011/83/EU; Article 6:230p of the Dutch Civil Code).
At checkout you tick a box to confirm both. Because the download is then available immediately, the right of withdrawal ends at that moment. We confirm your request and acknowledgement in the order email, which you can keep. If for any reason you did not give that confirmation, you keep your 14-day right of withdrawal: email us to use it.
Your guide must match its description and work as a normal PDF or text file. If it doesn't, for example a file is damaged, incomplete or can't be opened, email us. We will fix it or send a working copy, and if we can't, we refund you. This is in addition to your statutory rights under the rules on digital content in the Dutch Civil Code, which these terms do not limit.
Each purchase gives one person a personal, non-transferable licence to read and use the guide, including at work and for their own clients. You may print it and keep copies on your own devices. You may not share, resell, publish or upload the files, or make them available to others, for example on a shared drive or a course platform. Each PDF carries your email address and order number.
Want the guide for a team? Email us for a team licence.
When we publish a new version of an edition you own, it appears in your library at no extra cost. We may stop selling an edition. If we do, you keep access to the version you bought for at least two years from your purchase.
When an order is refunded, access to its files ends. If a payment is disputed with your bank, access is paused while the dispute is open and restored if it is decided in our favour.
We write and test the guides carefully, but we can't guarantee a particular business result. Our liability for any claim connected with a guide is limited to the amount you paid for it, except where the law does not allow this, such as in case of intent or gross negligence. Nothing in these terms limits the rights you have as a consumer under mandatory law.
How we handle the data from your order is set out in our privacy statement.
About a week after you buy, we email you once to ask for a review. You can say no at checkout or use the opt-out link in either email. Reviewing is optional, and we publish every genuine review, positive or negative.
Email andreas.chitos@neurova-ai.com. We reply within 14 days. If we can't resolve a complaint together, you can take it to the competent court.
Dutch law applies. If you are a consumer living in another country, you keep the protection of the mandatory consumer law of that country.
We may update these terms. The version that applies to your order is the one shown when you bought it.